At MonPoke, we offer pre-order opportunities for selected Pokémon and hobby products that may not yet be available for immediate shipment. This policy explains how pre-orders work and what customers should expect when placing a pre-order.
1. What Is a Pre-Order?
A pre-order allows customers to reserve a product before it becomes available for shipping.
Pre-order products are clearly identified on the product page before purchase. The estimated release date or shipping timeframe will be provided when available.
2. Payment for Pre-Orders
Payment is collected at the time the pre-order is placed unless otherwise stated during checkout.
By placing a pre-order, you authorize MonPoke to process payment and reserve the product for you.
3. Estimated Release and Shipping Dates
Pre-order release dates are estimates provided based on available product information.
Actual availability may change due to:
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Manufacturer delays
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Supplier changes
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Shipping delays
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Unexpected inventory issues
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Other circumstances outside of our control
We will provide updates when significant changes affect your order.
4. Shipping Pre-Order Items
Pre-order items will be shipped once they become available.
If your order contains both in-stock items and pre-order items, your order may be shipped together after all items are available unless another arrangement is communicated.
Additional shipping charges may apply if separate shipments are requested.
5. Pre-Order Cancellations
If you wish to cancel a pre-order, please contact us as soon as possible.
Cancellation requests are only accepted before the order has entered processing or fulfillment.
Once a pre-order has been prepared for shipment, it cannot be canceled and must follow our Return & Refund Policy.
6. Pre-Order Refunds
If a pre-order item becomes unavailable due to circumstances such as supplier cancellation or discontinued availability, MonPoke will contact affected customers and provide an appropriate solution, which may include a refund.
Approved refunds will be returned to the original payment method.
7. Limited Availability
Some pre-order products may have limited quantities available. Availability is not guaranteed until your order has been confirmed.
We recommend placing pre-orders early for products with high demand.
8. Customer Responsibility
Customers are responsible for reviewing:
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Product details
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Estimated release dates
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Order information
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Shipping address
before completing a pre-order purchase.
9. Contact Information
If you have questions about a pre-order, please contact us:
MonPoke
Email: contact@monpoke.shop
Phone: +1 (479) 345-1674
Address:
188 N Locust St
Momence, IL 60954
United States
Thank you for choosing MonPoke. We appreciate your support and your passion for collecting.