Refund policy

Return and Refund Policy

At MonPoke, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

1. Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • The item must be in its original packaging.

  • Proof of purchase may be required.

To start a return request, please contact us at:

Email: contact@monpoke.shop

Please do not send items back without contacting us first.

2. Non-Returnable Items

Some products cannot be returned for hygiene, safety, or product protection reasons, including:

  • Opened or used trading card products

  • Items damaged after delivery due to customer handling

  • Gift cards

  • Final sale or clearance items clearly marked as non-returnable

If you receive a damaged, defective, or incorrect item, please contact us and we will review the situation.

3. Return Shipping

Customers are responsible for return shipping costs unless the item received was incorrect, defective, or damaged.

We recommend using a trackable shipping service when returning items. MonPoke is not responsible for items lost during return shipping.

4. Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Your refund will be processed to your original payment method.

  • Refunds are typically completed within 5–10 business days after approval.

  • Shipping costs are non-refundable unless the return is due to an error on our part.

5. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Photos of the product and packaging if applicable

We will review your request and provide an appropriate solution.

6. Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

Cancellation requests can only be accepted before the order has been processed or shipped.

Once an order has been shipped, it must follow our return process.

7. Contact Information

For questions regarding returns or refunds, please contact:

MonPoke

Email: contact@monpoke.shop

Phone: +1 (479) 345-1674

Address:
188 N Locust St
Momence, IL 60954
United States